About Us

Headquartered in Nashville, Tennessee, InStream provides organizations big and small with effective workplace technology, enhanced business processes, and automation as well as overall workflow solutions.

Since its launch in 2004, InStream cofounders Mark Hinson and Bud Owens have utilized their decades of experience to help clients and grow the company. Over the last ten years, InStream’s overall technical and business knowledge, top industry talent and client-focused values have allowed them to work with clients including a top 20 US bank, and recognized leaders in healthcare, manufacturing, government, and retail. InStream has also won many awards and premier partner accolades for its performance and service levels from top vendors like Kodak, Kofax, FileBound and Canon.

As InStream’s reach has grown, so have its teams, market presence and range of product and service offerings. A variety of strategic additions to the InStream team include Infotek in 2011, Tallega Software in 2015 and Twinstar in early 2016. Most recently, Instream’s growth has continued with the addition of Biel’s Document Management, one of the oldest document imaging companies in the US running successfully since 1939.

Strategic additions like these give InStream a truly national presence with locations in New York, California, Colorado, Georgia and Tennessee, including InStream’s headquarters in growing and vibrant Nashville or as its otherwise known – The Music City.

Our Locations

Nashville, TN

(615) 415-6000  |  Email

Los Angeles, CA

(714) 466-0356  |  Email

Buffalo, NY

(800) 722-2435  |  Email

Knoxville, TN

(615) 559-2525  |  Email

Denver, CO

(877) 469-0132  |  Email

Charlotte, NC

(704 ) 905-8069 |  Email

AllFoundersBusiness DevelopmentInformation TechnologyOperations & Conversion Services

Mark Hinson

Chairman & Co-Founder

Mark Hinson

Chairman & Co-Founder

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Mark has delivered document management solutions for over a decade, and has been in the technology market his entire career. He possesses a strong understanding of how document management services and solutions can positively impact an organization’s bottom line. Mark knows the competitive landscape, hardware, software solutions from many years in the industry. Native to the Southeast, he is rooted in the community, and understands the value and benefit that a local presence brings to his clients. In addition to his B.S. in Political Science from the University of South Carolina Upstate, Mark also earned his M.Ed from Converse College.

William “Bud” Owens

CEO/President & Co-Founder

William “Bud” Owens

CEO/President & Co-Founder

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Bud provides years of diverse executive business experience in operations and business development that helps develop solutions from the client’s perspective. Bud has 15+ years managing document imaging operations and a range of outsourced services, along with knowledge of inter-workings of businesses and what makes them successful. His knowledge of business and financial processes and many years of utilizing large scale electronic document systems make InStream uniquely qualified to assist our clients. His guidance has allowed InStream to successfully grow and significantly expand its service offerings. A growing company and active family keep the days full and rewarding. Bud is a licensed CPA who holds a Bachelor of Science in Accounting from the University of Kentucky and an MBA from Murray State University, along with an American Institute of Imaging Management ECM Practitioner & Specialist Certification.

Dennis Kempner

Executive VP of Business Development, Northeast Region

Dennis Kempner

Executive VP of Business Development, Northeast Region

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Dennis began in sales with Biel’s Document Management in 1973 and moved into marketing and sales management in 1980, serving as Biel’s president until the company joined InStream in 2016. Dennis has been consistently involved with the Association for Information and Image Management (AIIM) and was co-founder of the Buffalo Chapter. Dennis has an undergraduate degree in economics and an MBA from Washington University in St. Louis with concentrations in marketing and finance.

Paul Eckert

Director of Business Development

Paul Eckert

Director of Business Development

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A 30-year sales management veteran, Paul has worked with a number of Buffalo companies throughout the course of his career. Paul joined Biel’s Document Management in 2012 as VP of Sales & Marketing after being part owner of Technology Solutions, a local document management software company. He is a member of the Association for Information and Image Management (AIIM) and is a graduate of numerous industry-training programs. Paul lives in Clarence, New York with his wife, Ann.

Rich O’Donnell

Business Development Manager

Rich O’Donnell

Business Development Manager

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Rich brings over 20 years of experience within the Records Management Industry. He has significant experience in working with companies to help them manage their Documents and Data on a National, State and Local level. Rich earned a BS Degree from Rochester Institute of Technology and lives in Victor with his wife and two children.

David Gerber

Business Development Executive

David Gerber

Business Development Executive

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David has more than 20 years of experience in the document technology and imaging industry. He began his career with Eastman Kodak, serving on the project team that designed Kodak’s very first document scanner, and has gone on to serve at other leading document management companies, including IBM, Hitachi, Filebound, and Kofax. David has served in both engineering and business development roles and was the founder of Tallega Software, which became part of InStream in 2015. He holds a Bachelors in Mechanical Engineering from Penn State University, as well as a Business Management degree and MBA in Technology Management from the University of Phoenix.

Gail Gaumond

Business Development Executive

Gail Gaumond

Business Development Executive

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As a former VP of Sales for InStream acquisition Twinstar, Gail is an integral part of the InStream team, bringing comprehensive knowledge and understanding of the ECM industry. Gail’s expertise in document capture, document management, workflow automation, and archival storage, as well as becoming a Certified Information Professional (CIP), have made her invaluable for understanding client needs and implementing effective solutions. Gail lives and works in the greater Denver area, where she graduated from the Metropolitan College of Denver.

Aaron Williams

Business Development Manager

Aaron Williams

Business Development Manager

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While new to the InStream team, Aaron has more than 15 years of experience improving imaging, document technology, and business systems and processes. Since serving in the U.S. Army, where Aaron achieved the rank of Captain, he has held a variety of senior roles in the financial services and retail industries, most recently as Director of Administrative Services for Dollar General. A certified PMP, Williams lives in the Nashville, Tennessee area.

Steven Edwards

Business Development Lead

Steven Edwards

Business Development Lead

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Steven has over twenty years of business development and marketing experience, having worked industry leaders such as Texaco, Colgate-Palmolive, and True Value Hardware. He holds a Bachelors in Business Administration from Freed-Hardeman University. Steven enjoys playing guitar in his downtime.

Meredith Williams

Director of Project Management

Meredith Williams

Director of Project Management

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Before coming to InStream, Meredith worked as a marketing manager and business analyst for a Healthcare company. Now, she uses her expertise to manage our client relations. Along with a Bachelor of Science in Business Administration from University of Kentucky, Meredith is also a FileBound Certified Engineer. When she’s not at work, Meredith enjoys boating, spending time with friends and family and traveling to far away lands.

Salvatore Alfano

Business Development Manager

Salvatore Alfano

Business Development Manager

011_salvatore_alfanoSal Alfano has been in Business Development since 2005. He is a member of the Association for Information and Image Management (AIIM) and presently serves as a board member of the Buffalo Niagara Sales and Marketing Executives (BNSME). He received a BS in Business Administration from the State University College at Buffalo.

Rick Jones

Business Development Manager

Rick Jones

Business Development Manager

016_rick_jonesRick brings over 30 years of experience within the technology industry, with 15 of those years specifically focused on document management. Rick holds an AAS Degree from Erie Community College and has been a Certified Document Imaging Architect since 2001. He is a Member of the Association for Information and Image Management (AIIM) and life-long WNY native who lives in North Tonawanda, New York with his wife and 3 children.

Mike Palmer

Business Development Manager

Mike Palmer

Business Development Manager

Mike began working in the document management industry in 2012. As a Business Development Manager covering Atlanta, Georgia, his primary responsibilities include helping clients find ways to improve efficiency by maximizing the value of their document management systems and services. Mike is a member of the Association for Information and Image Management (AIIM) and a graduate of numerous industry-training programs. He graduated from SUNY Geneseo with a BS in Business Administration. In his spare time, he is an avid runner and enjoys traveling.

Douglas C. Gaffney

Director of Finance and Administration, Northeast Region

Douglas C. Gaffney

Director of Finance and Administration, Northeast Region

033_doug_gaffneyDoug has 30 years of experience in accounting and finance and 17 years of experience in the document technology industry. Early in his career, Doug worked for three years in public accounting where he earned his CPA license, followed by 10 years in the manufacturing industry before joining the document management world in 1999. Doug graduated from Canisius College with a Bachelors’ in Accounting. Doug and his wife have two daughters and in his free time he enjoys sports and camping.

Julie Paradis

Director of Operations

Julie Paradis

Director of Operations

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As our Director of Operations, Julie is a vital part of the InStream team. With experience as a production manager and an English Degree from University of California at Davis, Julie is also an AnyDoc System Administrator, FileBound Professional, and Kodak Capture Professional. On the weekends, Julie enjoys reading, shopping, spending time with family.

Benjamin Pon

Assistant Controller

Benjamin Pon

Assistant Controller

Aubree Pacheco

Purchasing and Sales Support

Aubree Pacheco

Purchasing and Sales Support

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Aubree Pacheco has more than a decade of experience in the document imaging industry, serving in a variety of sales operations roles, including support in sales administration for InStream’s Twinstar office. Previously, she spent five years in A/R in the specialty foods industry. Aubree lives in the Denver area.

Darrell Londos

Onsite Service Manager

Darrell Londos

Onsite Service Manager

002_darrel_londosAfter spending several years at Ikon Office solutions, working in the copier division as both technical support and management, Darrell now serves as InStream’s service manager. He attended Niagara Community College and holds an Associate’s degree in Communications.

Patrick Saccoccia

Client Service Manager

Patrick Saccoccia

Client Service Manager

035_patrick_saccocciaAfter working a with document management firm in Buffalo, NY, Patrick joined in 2015. His background includes 13 years in the property maintenance industry as a site supervisor, account manager, and operations manager. Patrick graduated from the University at Buffalo with a Bachelor’s degree of History in 2008. He enjoys golf, billiards and student tutoring.

Kristen Lopian

Northeastern Human Resource Manager

Kristen Lopian

Northeastern Human Resource Manager

030_kristen_lopianKristen has more than 8 years of municipal accounting and personnel experience, coupled with an additional 5 years of private sector experience. She also serves as a Steering Committee member for the PANY Chapter of the Society for Human Resource Management. Kristen holds a Bachelors’ of Business Administration with a minor in Human Resources from Houghton College. An outdoor recreation enthusiast, she enjoys snowmobiling, boating, and snowboarding.

Janelle Chlebowy

Project Manager

Janelle Chlebowy

Project Manager

042_janelle_chlebowyJanelle started with Biel’s in 1999 as a typist. Aside from working at Biel’s, she also tutored math and accounting at the Audrey Bard Center and interned in the Finance Department at Rich’s Products. A short time after obtaining her Associates in Business Administration in which she was a member of the Phi Theta Kappa Honor Society, she became Digital Operations Manager and in the spring of 2011, Janelle took over as Biel’s Production Manager.In December of 2015 Janelle became Biel’s Project Manager. Janelle is an active member of the Blasdell Elementary PTA, and is a participant in the United Way Day of Caring along with several other community and professional organizations.

Chad Streeter

Director of IT

Chad Streeter

Director of IT

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Chad has over 13 years of experience in software development and integration solutions. Even some of his earliest projects were custom integrations with enterprise document management systems. His industry experience includes applications for ENR top 100 construction firms, healthcare information systems for government and private entities, fulfillment and distribution operations, and in-house accounting solutions. A Nashville native, Chad earned his B.S. in Marketing and Business Administration from Tennessee Tech University.

Joe Stratton

Senior Applications Engineer

Joe Stratton

Senior Applications Engineer

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Joe has been in the tech industry for over 20 years, including positions at Oak Ridge Associated Universities, the City of Oak Ridge, Ruby Tuesday Inc., and IdleAire Technologies. Joe is certified as an EMC Systems Engineer, FileBound Systems Engineer, OCR for AnyDoc, Ephesoft, Teleform and SharePoint 2010.

Peter Klentos

Senior Applications Engineer

Peter Klentos

Senior Applications Engineer

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Peter has more than 11 years of experience in the document management industry, holding a number of roles with increasing responsibilities for Magellan, Gauss Interprise, and OpenText. A cofounder of Tallega Software, Klentos received a Bachelor’s of Science in Computer Science from Cal Poly Pomona.

Jason Wilhelm

Senior Developer

Jason Wilhelm

Senior Developer

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Jason has more than 10 years of programming experience, including a variety of document imaging and solutions projects working with InStream’s Twinstar team. CDIA+, Kofax Capture 10, and Kofax Transformation Module certified, he is proficient in a wide range of programming and modeling languages, including Java, C#, VB.NET, SQL, HTML, Coldfusion, ASP, JSP, UML, and ER-Modeling. Jason holds a Bachelors of Science in Computer Science from Colorado State University. He lives in the Denver area.

Ed Doolittle

Senior Applications Engineer

Ed Doolittle

Senior Applications Engineer

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Edwin has more than 14 years of experience in the document imaging and solutions industry. After spending 5 years as a Senior Configuration Support Engineer for software vendor Kofax, he came to InStream’s Twinstar office in 2006, where he has served as a System Engineer for InStream projects. Edwin has certifications in Kofax Capture and Image products, Filebound, and CDIA+. He holds an Associates degree in Computer Science from the Des Moines Area Community College. Edwin works and lives in the Denver area.

Sakhone Phouangmanivanh

Developer

Sakhone Phouangmanivanh

Developer

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Sakhone has experience in FileBound Eforms, application development with FileBound API, AnyDoc system support, web development, customer and operations support. Sakhone has a BBA Computer Information Systems from Middle Tennessee State University, along with OCR AnyDoc System Administrator certification.

Cathy Wagner

Senior Business Analyst

Cathy Wagner

Senior Business Analyst

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As Senior Business Analyst for InStream, Cathy works with customers to develop solutions, manage projects, build workflows, and provide product support. She is also a FileBound Certified Professional, and “eats, sleeps, and breathes” all things FileBound. Cathy has a BBA in Music Business from Belmont University, and prior to joining InStream, held jobs in public relations, journalism, and marketing.

Kelley Hartman

Director of Project Management

Kelley Hartman

Director of Project Management

009_kelley_hartmanKelley, a 25-year industry veteran, is a Certified Document Imaging Architect. She most recently served as senior technical support specialist. Previously, she handled installations, technical support, and product training for Scientific Calculations, Inc. Kelley is a graduate of dozens of industry software training programs, and she works closely with customers to determine document management solutions, coordinate all aspects of project scheduling and implementation, and ensure the highest levels of client satisfaction throughout InStream projects.

Carl Dettelis

Senior Applications Engineer

Carl Dettelis

Senior Applications Engineer

028_carl_dettelisCarl has 28 years of experience in software support and training, as well as additional expertise in networking, database administration, and simple scripting. He has passed a series of exams to earn Microsoft Certified Solutions Expert certification from Microsoft, and he holds a B.S. in Management Information Systems and Psychology, as well as an MBA from Canisius College. Carl is a former NYS high school chess champion whose interests include playing volleyball and ice hockey.

Gabe Wood

Applications Engineer

Gabe Wood

Applications Engineer

039_gabe_woodGabe joined in 2011 as the Lead Digital Operator and was promoted to Support Specialist in 2013. His primary responsibilities include delivering technical support for software installations and operations. Gabe holds an A.A.S Degree in Information Technology from Erie Community College.

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