Financial

Open new business channels, improve internal processes, and satisfy the most demanding verticals.

With document capture, incoming assets of all kinds, whether paper, images, eforms, or other electronic documents, are converted to electronic images and stored.

The data capture process reads the information contained in these document assets, and the storage in a repository creates a centralized location for all documents—regardless of their origin. Converting paper documents to electronic images allows the images to be backed up to off-site storage that is a lifesaver in the case of a disaster such as floods or fires.

Finding and sharing documents becomes much easier once documents are scanned and indexed with data that allows retrieval of the documents and the generation of useful reports. The scanned images can be used to support online requests for documents, public-facing websites, and more. Additionally, facility space that was previously used to store paper can be repurposed.

Most companies, even those with high volumes of incoming documents, still rely on paper processes.

When working with a client to implement an electronic workflow, InStream first does in-depth analysis of the client’s internal paper processes to find best way to optimize the work. Only then is the flow of the organization’s work converted to electronic document processes. Electronic workflows allow organizations to develop key reports for administrative processes and operations, monitor worker productivity and backlog in real time, outsource administrative processes to become more efficient, and identify trends that help in planning staffing. The number of documents assigned to and processed by each worker can be monitored, reported or reassigned within the company or to an outside resource.

InStream can create or supplement onboarding practices for financial services companies, coordinating and integrating these systems with current enterprise systems.

With a combination of eforms, capture, storage, and workflows for new accounts and originating loan docs, the onboarding process can be simplified and streamlined.

InStream offers a number of secure outsourcing services, with both domestic and offshore options available, beginning at the point of mailroom services and capture.

Once incoming paper forms are converted to electronic images, outsourcing at any level of complexity becomes significantly more efficient and cost-effective. Organizations can outsource enrollment, survey, and prior authorization processing. InStream can offer HIPAA, CMS, and state-agency compliant processing at any document processing stage.

InStream’s service can manage the flow of electronic documents through secure electronic workflows between one or more client facilities, to remote employees, or to the offices of an outsourcing company and back, as though all participants are in the same office. Organizations can choose from domestic or offshore outsourcing. InStream’s outsourcing teams are subject matter specialists, providing knowledgeable additional resources during expanded hours of service, for time-sensitive projects, or seasonal tasks.

Technology allows the processing of accounts payable invoices, whether electronic images or paper documents, in a fraction of the time and in accordance with company defined rules.

Invoices and receiving documents arriving in company facilities are scanned and sent electronically for processing. The established rules and approvals for processing each invoice, whether simple or complex, are enforced by the system. Purchase order and contractually based invoices are verified to the originating documents. Approved invoices are sent to accounting, inventory management software, and purchase order software.

More staff time becomes available to focus on exceptions and incorrect invoices. Earlier fraud detection and compliance improve through better processes and reporting. Duplicated invoices are quickly detected and approval processes must be followed. The scanned images are easily accessible for subsequent retrieval, audits and more.

Remote Deposit Capture and Branch capture are mainstays in banking today.

More and more, clients are enjoying the benefits of remote scanning. With the larger adoption of this technology and the aging of the equipment, fulfillment and servicing the equipment has correspondingly grown. InStream is one of the USA’s largest providers of fulfillment and service of RDC scanning equipment including one of the nation’s largest banks.

Your branches and customers depend on the proper maintenance and shipping of RDC scanning equipment. Working with the right partner for these services will allow you to avoid expensive and unplanned charges. Our clients include top 15 banks as well as community banks. An excellent integrated online system is available for our bank customers and clients to process orders and service requests.

With EEOC and FCRA standards, as well as increases in employee litigation, HR departments are facing more scrutiny than ever.

Converting documents to electronic records adds a high level of both accessibility and security. By storing electronic HR documents in a single repository, historical records are easy to find and reference with the appropriate security controls. InStream solutions empower organizations with multi-site footprints to efficiently and securely manage employment data. Remote locations are empowered to use these tools to deliver data to the home office, reducing the risks of site-stored data getting lost or disconnected from centralized repositories.

Using e-forms and electronic workflows, paper-laden processes like new employee on-boarding can easily be converted to eform-based processes. With electronic workflows, candidate information can be automatically routed to hiring departments. The system can store and check for completion of initial hire forms along with to annual reviews, reprimands, status changes, and promotions, creating a single database for employee information. Regulatory, insurance and other compliance information can be retrieved much easier from the indexed form data.

Healthcare and insurance are particularly attractive clients for banks.

However, they do have unique needs for payment processing. InStream has a strong healthcare clientele including one of the nation’s largest payers. We are very familiar with the challenges of managing EOB and patient payments. Our ability to integrate healthcare processing requirement in the virtual lockbox makes us a perfect fit for partnering with banks on their healthcare initiatives.

Call support for businesses is an important customer-facing task that requires specialized equipment and often overlays times when other aspects of the business are also peaking.

InStream management has significant experience with phone support and any correlated fulfillment. InStream has the expertise in technology, customer support, and fulfillment to cost-effectively provide these services.

Customer surveys are the most direct way to learn what your company does well—and what you need to improve on.

Survey techniques are evolving, and new tools are available. Customer demographics and products, as well as business needs, will determine the most suitable survey tools. InStream helps clients process mailed surveys and can build labor saving e-forms for customer to complete.

Maintaining your document and check scanning equipment extends the useful life of the equipment and drastically improves its performance.

Most scanner maintenance is performed onsite, and these affordable and flexible plans can be customized based on business needs, including options for advance unit exchange services.

Processes that feel natural and intuitive