Services

InStream provides specialized services for businesses of all sizes, as well as offerings for financial service companies, the healthcare industry, and government organizations. From outsourcing key processes, to sophisticated capture and electronic workflows to automate and manage… InStream services allow organizations to focus on core processes, while InStream personnel offer both results-focused expertise and a flexible labor force to increase efficiency and cost savings across the enterprise.

Capture Processing
Automating the capture of data takes a variety of forms, such as e-forms, full feature mobile solutions, and automated capture from structured and unstructured documents and correspondence. InStream works with many excellent capture solutions, and this knowledge is invaluable, because the specific requirements of a client will dictate the best capture product to use.
Workflow Processing
Moving digitized content through logical electronic workflows is a much more efficient and secure way to perform business tasks. These workflows bring efficiency to organizations with transparent work monitoring, compliance with agreed upon processes, balanced staff workloads, and better quality assurance.

Good electronic workflows begin with a clear understanding of the current manual processes and the business reasons for doing them. Once this is accomplished, the workflow software that best meets the business objectives is selected and implemented in collaboration with the client. Once the new workflows are successfully installed, paper processes are eliminated in lieu of better more efficient processes.

Document System Management
Most IT departments are chronically short handed. Trained InStream staff from administrative to senior level management can supplement your support staff for document technology infrastructure and processes. You gain the expertise and support of trained staff who are 100% focused on document technology and can offer best practice management and uninterrupted service if client turnover occurs.
System hosting
Electronic Document Technology can be hosted on the Cloud, at client offices, or at secure third party locations such as Amazon. Third-party hosting options are excellent choices to reduce the technology cost of ownership and are particularly helpful in managing systems that have been highly customized for clients. InStream can provide hosting support regardless of location.
System integration
As organizations increasingly rely on technology, it becomes simultaneously more difficult and more critical for data to be efficiently and accurately exchanged between the various systems that the organization uses. Data and document image integrations can range from simple imports and exports to full end-to-end integrations. Electronic document technology broadens the usefulness of a company’s specialized management software, and InStream has broad experience in improving the communications between these systems.
Technology Support Center
In any organization, both software and hardware users will inevitably have questions, ranging from how to use the features of the software, to what to do when the system stops working. Clients often choose to perform first call support for users, while partnering with InStream to provide customer support for more complex break/fix issues. Over time, though, more and more clients are using InStream to provide technology support for both first call and break/fix emergency services.
Disaster Recovery
Disasters can destroy vital records, causing a devastating impact on a business. Once documents are scanned, they can be backed up in secure facilities and quickly made available for use by companies who had paper records destroyed even if they must re-open in a different facility.
Managed Services
Organizations can outsource management of a wide range of document tech services to InStream personnel for time and cost savings.  Services can be managed either on- or off-site, and can include hardware, software, and workflows, as well as staffing and management of additional InStream or client personnel.
Data Entry
Most businesses still process paper. InStream provides onshore and offshore data entry services for clients at any scale. Data can be single keyed, keyed with database lookups, double keyed, or visually verified based on the accuracy needs of the client.
Outsourced Mail Rooms
Staffing high-volume mailrooms can be a costly investment for organizations.  InStream’s outsourced mailroom services can reduce these costs by deploying flexible staffing to expedite conversion of incoming mail into electronic images.  This mail processing can include core business form’s that InStream personnel can complete with data entry, as well as data from client databases.  These images can then be routed via electronic workflows to designated recipients, and electronic workflows monitor mail turnaround times, backlogs, user productivity and much more. Once the mail is delivered and processed, it is stored in a secure electronic document management (ECM system) so it can be retrieved for subsequent use, or sent to others when needed.
Outsourced Business Processes
Global competitiveness and a challenging economic climate are driving businesses to explore business process outsourcing to elevate performance and focus more on core competencies. Modern technology provides an excellent framework for companies to outsource part or all of a business task to specialists in providing those services.

Labor intensive and seasonal tasks are great candidates for outsourcing. Outsourcing of core processes such as new customer onboarding, order processing and fulfillment are also great candidates. InStream can build administrative workflows that help you automate part or all of these processes, or by having all or part of the steps in these processes to flow through the secure InStream facilities. InStream outsources healthcare and businesses tasks for a variety of discerning organizations.

Virtual Lockbox Solutions
Processing incoming checks is a labor intensive process, requiring internal controls to protect payments. InStream’s Virtual Lockbox services allow organizations to securely outsource incoming check processing, including posting payment information into client accounting systems. InStream’s expertise in using specialized banking lockbox software for these processes makes this a particularly valuable service for organizations with high-volume, short-turnaround payments processing requirements. InStream’s flexible staffing can accommodate seasonal volume spikes in payment cycles as well, relieving the need to hire part-time or temporary staff.

Once InStream processes and posts incoming payments, all check and remittance advices are stored in a secure online document repository for ongoing client viewing. The system can be further utilized by routing incoming documents to specified departments if additional processing is needed.

Survey Processing
Seasonal or annual paper surveys and information forms can be burdensome on organizations with limited staff and budgets, especially for short-term spikes in work volume. InStream’s outsourced survey processing services can meet the needs of these work demands with scalable trained staff to process form results and capture the resulting information cost-effectively. InStream helps clients design and process mailed surveys and can build labor saving e-form survey tools for customers to submit responses, as well as process traditional paper forms.
Document Scanner Maintenance
Scanner equipment is expensive and properly maintaining it can extend its useful life and improve its performance. InStream provides affordably priced professional onsite maintenance for all major brands of enterprise level document scanners. The programs can be customized for you specific needs.
Remote Deposit Capture Scanner Fulfillment and Maintenance
For banks and financial institutions, our check scanner services take the hassles and headaches out of fulfilling and maintaining the client and branch equipment. Banks and their customers can place scanner and maintenance orders through our online client portal. We will ship each scanner, guide your clients through setup, resolve problems, and arrange for maintenance when needed.
Call Centers
Call center support for businesses is a critical function requiring specialized equipment and expertise, and peak support needs often overlaying times when other areas of the business are also spikes. InStream management has significant experience with phone support, order processing, and any correlated fulfillment. Resorts, retailers, manufacturers, technical companies, etc. all have the need for these services. From simple order processing, to complex technical support services, InStream has the strong basis in technology and fulfillment to be uniquely qualified in providing these services.
System Implementation
To meet the additional time and staffing demands of new system implementations, InStream’s highly trained technical staff can cost-effectively customize new system installations.  This combination of good business analysts with trained tech staff facilitates the in-depth study of client needs that is necessary for successful implementations. As a result, InStream is positioned to deliver systems that work the way clients intend.
Data Integration
Emerging document technology takes a broad and holistic view of the value of company data, such as scanned documents, emails, database data, and customer buying history. This data becomes even more valuable when supplemented with relevant third party online information and other external sources. The quantity of data is not the challenge for business today. Condensing the data logically into intelligent groupings to aid in decision making is the goal of this new group of products.

Processes that feel natural and intuitive