About InStream

Headquartered in Nashville, Tennessee, InStream helps organizations improve efficiency through intelligent business processes and customized solutions. InStream provides solutions for workflow automation, technical and IT project management, process automation, outsourced transactional processing, cloud document management, and more.

Since launching in 2004, InStream has grown from a small startup to a nationwide organization with ten locations, a diverse team of technical and business experts, an array of leading technology, and a client list that includes recognized leaders in healthcare, finance, government, and business.

We believe in a highly individualized approach that’s focused on identifying your unique business needs and crafting solutions designed to address those needs specifically. We leverage our time, talent, and resources to more efficiently and expertly perform key business processes for our clients.

Ask us about…

Accounts payable automation
Electronic workflows
Robotic process automation implementation
Software integration
…and more

InStream is Making Work Flow

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Our Leadership Team

Mark Hinson

Chairman & Co-Founder

Mark Hinson

Chairman & Co-Founder

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Mark has delivered document management solutions for over a decade, and has been in the technology market his entire career. He possesses a strong understanding of how document management services and solutions can positively impact an organization’s bottom line. Mark knows the competitive landscape, hardware, software solutions from many years in the industry. Native to the Southeast, he is rooted in the community, and understands the value and benefit that a local presence brings to his clients. In addition to his B.S. in Political Science from the University of South Carolina Upstate, Mark also earned his M.Ed from Converse College.

Bud Owens

CEO/President & Co-Founder

Bud Owens

CEO/President & Co-Founder

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Bud provides years of diverse executive business experience in operations and business development that helps develop solutions from the client’s perspective. Bud has 15+ years managing document imaging operations and a range of outsourced services, along with knowledge of inter-workings of businesses and what makes them successful. His knowledge of business and financial processes and many years of utilizing large scale electronic document systems make InStream uniquely qualified to assist our clients. His guidance has allowed InStream to successfully grow and significantly expand its service offerings. A growing company and active family keep the days full and rewarding. Bud is a licensed CPA who holds a Bachelor of Science in Accounting from the University of Kentucky and an MBA from Murray State University, along with an American Institute of Imaging Management ECM Practitioner & Specialist Certification.

Douglas C. Gaffney, CPA

CFO

Douglas C. Gaffney, CPA

CFO

Doug has 30 years of experience in accounting and finance and 17 years of experience in the document technology industry. Early in his career, Doug worked for three years in public accounting where he earned his CPA license, followed by 10 years in the manufacturing industry before joining the document management world in 1999. Doug graduated from Canisius College with a Bachelors’ in Accounting. Doug and his wife have two daughters and in his free time he enjoys sports and camping.

Dennis Kempner

Executive VP of Business Development, Northeast Region

Dennis Kempner

Executive VP of Business Development, Northeast Region

Dennis began in sales with Biel’s Document Management in 1973 and moved into marketing and sales management in 1980, serving as Biel’s president until the company joined InStream in 2016. Dennis has been consistently involved with the Association for Information and Image Management (AIIM) and was co-founder of the Buffalo Chapter. Dennis has an undergraduate degree in economics and an MBA from Washington University in St. Louis with concentrations in marketing and finance.

Chad Mattingly

National Director of Business Development

Chad Mattingly

National Director of Business Development

Chad is an experienced IT Professional with proven skills in leadership, IT management, vendor relations, contract management, and the implementation of methodologies for a multitude of IT systems. A builder by nature, Chad began his career scanning and indexing documents before becoming the Information Services Officer for a well-known and highly-regarded community bank in the Southeast. Immediately prior to joining InStream, Chad was in a leadership role for a team of Engineers, Analysts, and Project Managers tasked with managing the organic development and delivery of multiple products for a large mortgage company. When not serving InStream in his role as National Director of Business Development, Chad enjoys spending time with his family, preferably doing something in the great outdoors.

Marc Carleno

National Director of Information and Technology

Marc Carleno

National Director of Information and Technology

Marc has more than 30 years of data processing, document management, capture, system integration, and software development experience.  Marc was a cofounder of Binary Office who’s technical expertise have been recognized and awarded throughout the market place for 18 years before being acquired by InStream.  Marc manages InStream’s technical group guiding design, development, and delivery of customer based integration and customization services that make InStream’s products work the way our customers need them to.  Marc is a Magna Cum Laude graduate of the prestigious W.P. Carey School of Management at Arizona Statue University and holds a BS in Computer Information Systems and a member of Alpha Iota Delta, Beta Gamma Sigma, and Phi Kappa Phi honor societies.

Jason Wilhelm

National Director of Software Applications

Jason Wilhelm

National Director of Software Applications

Jason has more than 10 years of programming experience, including a variety of document imaging and solutions projects working with InStream’s Twinstar team. CDIA+, Kofax Capture 10, and Kofax Transformation Module certified, he is proficient in a wide range of programming and modeling languages, including Java, C#, VB.NET, SQL, HTML, Coldfusion, ASP, JSP, UML, and ER-Modeling. Jason holds a Bachelors of Science in Computer Science from Colorado State University. He lives in the Denver area.

Kelley Hartman

National Director of Project Management

Kelley Hartman

National Director of Project Management

Kelley, a 25-year industry veteran, is a Certified Document Imaging Architect. She most recently served as senior technical support specialist. Previously, she handled installations, technical support, and product training for Scientific Calculations, Inc. Kelley is a graduate of dozens of industry software training programs, and she works closely with customers to determine document management solutions, coordinate all aspects of project scheduling and implementation, and ensure the highest levels of client satisfaction throughout InStream projects.

Meredith Williams

Senior Director of Project Management

Meredith Williams

Senior Director of Project Management

Before coming to InStream, Meredith worked as a marketing manager and business analyst for a Healthcare company. Now, she uses her expertise to manage our client relations. Along with a Bachelor of Science in Business Administration from University of Kentucky, Meredith is also a FileBound Certified Engineer. When she’s not at work, Meredith enjoys boating, spending time with friends and family and traveling to far away lands.

Jim Craig

Business Development Executive

Jim Craig

Business Development Executive

In his 30+ years with Micrographics and InStream, Jim Craig has honed his expertise in archival document preservation and document workflow while participating in many archival projects both in the USA and offshore and becoming a sought after speaker.  Mr. Craig has a B.A. from Florida State University in Political Science.  He has served on the Board of Directors of the Jacksonville Chapter, Association of Information and Image Management (AIIM), was a Charter member and served on the Board of the North Central/Gainesville Chapter of Association of Records Managers and Administrators (ARMA).  He has also served on several AIIM standards committees relating to images and documents.

Jenni Van Hart

Business Development Executive

Jenni Van Hart

Business Development Executive

Jenni Van Hart joined the Micrographics' team in 1998.  She has with several degrees, B.A., B.Com, M.Com (with honors), from the University of Canterbury. With over 25 years of experience, Ms. Van Hart's specialties include information systems management, evolving technologies, and process development. She has served as secretary on the Board of the North Central/Gainesville Chapter of Association of Records Managers and Administrators (ARMA) and also served and chaired the Association of Information and Image Management (AIIM) Service Company Executive Forum Committee.