InStream’s ISMs: The Guiding Principles Behind Our Success

You might know Dan Gilbert as the owner of the NBA’s Cleveland Cavaliers, but the multi-billionaire’s success goes far beyond the basketball arena. Gilbert runs more than 100 companies and is the founder of Quicken Loans, the largest mortgage lender in the United States.

How does he do it?

ISMs. 19 of them, in fact. Gilbert’s ISMs describe the how and why behind each and every one of his companies; they are the guiding principles for these businesses, such as, “Yes before no,” and “Do the right thing.”

At InStream, we have our own set of ISMs. While we offer a wide variety of services to diverse clients in virtually every sector – from healthcare to government to business – these ISMs are essential elements of our company culture.

#1 “People determine solutions – not budgets.”

At InStream, we work with a variety of software programs, which allows us to find solutions that meet your company’s needs while staying within budget. There is no one-size-fits-all solution, and so there is no one-size-fits-all budget.

We work with clients of all sizes to determine solutions that work with every budget. At the end of the day, the solution isn’t determined by the budget; the solution is determined by people who have the knowledge and expertise to find the right solution. That’s where we come in.

#2 “The customer’s team is our team.”

You won’t find an “Us vs. Them” mentality in our offices! Building strong customer relationships is one of our core competencies. We pride ourselves in our ability to work so closely with customers that clients often say that InStream feels as if it’s an extension of their team.

We learn your processes inside and out so that we can provide your organization with creative and thoughtful solutions. This integrated approach allows us to be a more efficient partner. Clients don’t just order an off-the-shelf solution; rather, we get to know your needs at a level of detail that allows us to create solutions you may not have known to ask for.

#3 “Every lock has a key.”

No project is without its speed bumps and roadblocks. However, we don’t take “no” for an answer. If a solution changes course or project scope expands, then we have no qualms about switching gears and approaching the project from a different angle. Every lock has a key, and we will find the key!

#4 “Teamwork makes the dream work.”

When working with InStream, you’re never limited to just one person’s area of expertise. When we onboard a new client or prepare a proposal, we get input from a variety of experts in our company. Why? Because we don’t want to miss the opportunity to bring creative solutions to our clients!

At InStream, teamwork makes the dream work. Open dialogue and a collaborative environment keep ideas flowing and ensure that our clients receive the best document management and workflow solutions available!

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